An Empirical Analysis of Customer Satisfaction in the Restaurants of Hyderabad

Authors

  • Dr.Aisha Bashir Shah
  • Dr.Maria Shaikh
  • Mashooq Ali Khowaja

Keywords:

Quality, Price, Customer Satisfaction, Environment

Abstract

This research paper identifies different variables that affect customer satisfaction in the restaurants of Hyderabad. This study identified 16 indicators of 3 variables, price, quality and service, for customer satisfaction. The research is based on quantitative methods and data was collected from 4 major restaurants, BAR-B-Q Tonight, Lamosh, Royal Taj and Mirchi 360. Questionnaires were designed to collect data from sample size of 80. By using random sampling method 20 samples were selected from each restaurant. The data was analyzed through correlation, ANOVA, and R square interpretations.

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Published

2020-05-12

Issue

Vol. 51 No. 2 (2017): Grassroots

Section

Articles

License

The Editor and the Sub-Editor share no responsibility regarding the views and opinions expressed by the authors. Articles published in the Biannual Research Journal Grassroots can be quoted or reproduced after acknowledgment.

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